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Help Desk Archive

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Additional network maintenance on Monday, 8/13

We need to perform some additional network maintenance this coming Monday, 8/13 to prepare for the start of the academic year.  We’ll be upgrading Bradford, which is a central piece of software on our network that handles computer registrations and other important functionality.

This upgrade is something we must do while in contact with technical support, so it needs to be done during business hours and will probably take the whole day.  However, it will not be a complete outage – only certain parts of the network will be impacted, as follows:

  • Computer registration will be down
  • CC’s secure wireless network, “tigernet2”, will be down (the “ccguest” network should still work)

If you’re using a computer or printer connected with a network cable, you should be fine and not notice any problems.

Let us know if you have any questions, and apologies about the need to do this so soon after our regular maintenance day.

Add Important CC Holidays and Dates to Your Calendar!

It’s a little late this year, but we have the new dates (like block dates and payroll dates) for your calendar up and running now. You can go here, follow the instructions, and get your calendar ready for this new 2012-13 academic year:

Add Important CC Dates to Your Calendar

Special offer from Dell is still valid!

In case you missed it – the special offer from Dell is still going on! Buy a Dell and get a $200 eGift card!

Colorado College special offer from Dell!

Dell has a special offer for Colorado College: Buy a Dell and get a $200 eGift card!

New Spam Filter “How-To” page is online!

Click here to go to our current “How-To” page on how to use FOPE (our new spam filter). Keep in mind that this is a work in progress and we will be continuing to work on and update this page! Thank you!

- Your Help Desk Staff

Spam filtering changed to FOPE, and note about access to archived files on Thursday and Friday

To the campus community,

First, we successfully migrated CC’s email spam filtering to Microsoft Forefront Online Protection for Exchange (FOPE) on Monday afternoon, March 19, around 4:00 PM.

All email from off-campus is now being filtered by FOPE, rather than Postini. You might still receive a notice about spam in your Postini quarantine, and please do check that quarantine, if you wish, up until 11:59 PM March 31, when our Postini service will be turned off. As for FOPE, we’ve simplified the process for checking quarantined email by having it delivered to your local “Junk E-mail” folder, rather than staying on FOPE’s servers. You can open your “Junk E-mail” folder to see if a message you were expecting was tagged as “[Possible SPAM]“. If so, in Outlook for Windows or Outlook Web App (OWA – the “check email” link on the CC website), you can right-click the message and choose Junk [E-Mail] > “Never Block Sender / Add Sender to Safe Senders List” to approve that address permanently. You can also right-click to add senders to your Blocked Senders List in OWA.

Mac users will need to log into OWA to add approved or blocked senders, since Mac Mail and Outlook 2011 for Mac do not include those functions. Both Mac Mail and Outlook do, however, show all messages delivered into the Junk E-mail folder. We hope this process is more efficient for you, since you no longer need to log into an off-campus web site to check for quarantined spam and remember yet another username and password.

We’ll have more information soon, including a how-to guide on the Help Desk website which we’re currently developing.

Second, We will be upgrading our backup and archiving software tomorrow and Friday (March 22 and 23), which should improve backup speeds and access times retrieving archived files.

During the upgrade, files on H: and I: drives that you haven’t opened or changed in the last year (i.e., any archived files) will be inaccessible for most or all of each day. We apologize for the inconvenience, and we hope all files will be fully accessible by late afternoon Friday. Please let us know if you have any questions or concerns, and thank you!

The Colorado College Help Desk (x6449)

Switching spam filtering system on 3/19

We wanted to give you a heads up that we are going to switch our email spam filtering service over spring break away from “Postini” to “FOPE,” Microsoft’s Forefront Online Protection for Exchange.  We first discussed this switch with the ITAL Board three years ago, and we are moving ahead now to save money and to help students migrate to an off-campus email system.

The switch will happen on Monday, 3/19, and there won’t be any associated downtime.

Your current lists of approved and blocked senders in Postini will not transfer over to the new system.  We can do that transfer for you on a case by case basis (just contact the Help Desk), but starting clean will be much better for the overall system and will likely also help you receive less spam if some is currently slipping through.  We’d recommend that most people start clean and add items sparingly from there (we’ll have some guidelines for you on this to help you know what you should and shouldn’t add to those lists).

The process for checking your quarantined items and adding new approved / blocked senders will also change (for the better, we think), and we’ll have more specific details for you soon.

Though Postini has served us well for many years, there are two primary reasons to make the change:

  • CC will save $13,800 dollars a year in licensing costs;
  • CCSGA has requested that we move students to a hosted email system, which will have many benefits for students, and this change to FOPE is required to make that split environment work correctly (in which faculty and staff email stays on campus but still connects easily with the hosted service for student email).

Let us know if you have any questions, and stay tuned for more specific information about this change.

Instructional Technology Showcase – Thursday, 2/23

2012 Instructional Technology Showcase. Thursday, 2/23, from 1:00 – 3:00PM in the Worner Center.

Join us for this celebration of faculty and student use of instructional technology in teaching and learning.

Approximately 20 faculty and students will display posters and be available for discussion about their integration of technology into their teaching and learning. The ATS team will also be demonstrating various technology tools available on campus.

We hope you can join us and glean some ideas and inspiration for your own classes!

More details (including PDFs of the posters) here: http://bit.ly/techshowcase2012

Special deal from Dell for CC faculty, students, and staff

Dell is offering a special promotion for members of the CC community for an extra $100 off a Dell system (over and above the typical 5-10% discount we receive).  The deal is good until 6/1/12.

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