Eze Software is seeking a Solutions Analyst to join Eze’s growing Solutions team in our Boston office. This team is responsible for providing and nurturing Eze’s industry leading relationship support to our clients who are among the top Hedge Funds around the world.<\/p>\n
This role serves as the initial point of contact with clients for day-to-day inquiries related to our best-of-class global investment suite of software products. A Solutions Analyst acts as an escalation point for high-impact and\/or high-urgency issues for peers and clients. In this role, experiences will include interacting with clients at varying levels including Portfolio Managers, Traders, and Compliance Officers and will gain a broad knowledge of the investment lifecycle and front\/middle\/back office activities, including an understanding of multiple asset classes and trading workflows. Eze prides itself on ensuring that our clients receive globally recognized client service and acknowledges that the employees of our Client Service Organization are at the heart of our success.<\/p>\n
Job Responsibilities:
\nServes as critical point of contact with clients for day-to-day inquiries
\nAssesses, troubleshoots, and tracks requests while providing real-time solutions
\nWorks closely with our Client Success Managers, who ensure an overarching premier client service experience, through providing real-time updates and regular touch-points with clients
\nCreates and performs training to build internal knowledge on product and process
\nActs as an escalation for client counterparties and internal teams for appropriate issue resolution
\nResponsible for leveraging and maintaining internal knowledge articles<\/p>\n
Qualifications
\nBachelor\u2019s degree or 0-2 years of relevant experience in customer service and technology
\nStrong customer service skills demonstrated in excellent verbal and written communications.
\nSuperior troubleshooting and analysis\/resolution skills
\nAbility and experience to work effectively and directly with clients
\nBenefits:
\nCompensation includes a competitive base salary & excellent benefits.<\/p>\n