Interview with: Jeff Black, User Support Specialist – Cloud Support

Jeff Black is my latest interviewee:

Jeff Black

Jeff Black

1)     What brought you to CC?

I had heard a lot about CC from Tulio, and it sounded like a great place to work. I jumped at the opportunity when he told me a position opened up. I had done a lot of customer service work in the past, and have always been working on computers, so I thought it would be a good fit.

2)     How long have you worked here?

Almost three years. I started in January 2012.

3)     Give a brief description of what it is you do here.

I provide excellent service in fixing anything (yes, anything) people bring to me. I’m a generalist, and I know something about everything so that I can solve most of the problems people have. I still do advanced troubleshooting, but for some of the more technical problems I need to rely on the specialists in our department. Still, I strive to solve most of the problems here at the Help Desk without sending people somewhere else. It provides the best experience.

4)     What’s your ITS: word (or words) and why?

I picked one – Service. I feel it really is at the center of everything I do. The goal is not to just fix the problem, rather it’s to meet the needs of the customer. Sometimes that is fixing a problem. Sometimes it’s posing an entirely new solution. Sometimes it’s just being here to really listen. At the end of the day things need to be fixed, but the job is much more than just that.

5)     Who’s your hero and why?

My Aunt Sue is my biggest hero. She moved here to raise my brother and myself, eventually retiring from her job at Jet Propulsion Laboratories in California to do so. She’s been through more than I can really describe to take care of us, and there is no one that I look up to or trust more. She’s brilliant, determined, and is always learning and growing.

6)     What sound or noise do you love?

The sound, or lack thereof, made by falling snow. I live out in Falcon, and I love the peace and quiet.

7)     What sound or noise do you hate?

Alarms. Of any sort. Alarm clocks are the worst.

8)     Name one or two of your hobbies.

I enjoy gaming (any sort of game, so long as it’s fun), and I like to tinker with mechanical stuff. I have an old motorcycle (1980 CB650) that I recently finished for next summer. It was sitting in a friend’s yard for probably a decade, and he said I could take it if I could get it out of there. I’m looking forward to the next project, and I’m hoping to start on a small 4×4 so that I have something nice to drive during the winters here. I love older stuff.

9)     When others describe you, what do they say?

They usually say something about me being happy or cheerful. It’s hard to say what people really notice. There are a lot of sides to me that many people just don’t see.

10)  If you could have a super-power, what would it be?

Infinite wisdom. I can’t imagine anything more powerful.

11)  How would you use that super-power in ITS:?

I’d be able to discern what our problems really are, and the best course of action to solving them. I’d be able to figure out how to prevent them from happening again. The possibilities are endless when you have a power like that.

Thank you, Jeff, for being willing to be interviewed for the blog…I’m glad we’ve had this opportunity to get to know a little more about you!  ITS: is grateful to have you as part of the team, and I know many of our colleagues across campus feel the same way.

ITS:Always fun, never boring
Respectfully submitted,
Linda Petro

Categories: Interviews | Tags: , , | Leave a comment

Cakercut

Chad surprised the library staff on Friday with a yummy treat to thank them for all of their help with the Papercut roll out:

Cakercut for helping with Papercut...awesome!

Cakercut for helping with Papercut…awesome!

Happy library staff with their Cakercut.

Happy library staff with their Cakercut.

What a great thing to do, Chad!  Thanks for honoring your fellow colleagues and for sharing the pictures!

ITS:Always fun, never boring
Respectfully submitted,
Linda Petro

Categories: General Fun | Tags: , , , , | Leave a comment

Road trip for Baby T!

While it has been fun chronicling Mama T’s and Baby T’s travel adventures, I must admit I have been a little jealous.  I didn’t want to just write about their adventures, I wanted to take one of them with me on my own adventure!  I finally got my wish in early September when Joe and I had the opportunity to take a road trip to visit my parents in Washington state (driving out and flying back).  We drove through Wyoming (including Yellowstone!), Montana, Idaho, and of course, Washington.  Here are a few pictures from our travels:

The adventure begins in Wyoming...wide open spaces with a wee tiger on the loose!

The adventure begins in Wyoming…wide open spaces with a wee tiger on the loose!

Oh boy...Old Faithful at last (trust me, it was a long, out-of-the-way drive to get here!)!

Oh boy…Old Faithful at last (trust me, it was a long, out-of-the-way drive to get here!)!

Wow...Old Faithful is just as reliable as they said...and just as beautiful!

Wow…Old Faithful is just as reliable as they said…and just as beautiful!

I see all of the water, but where are the trees?  Isn't this the Evergreen State? (Pictured is the Columbia River in Washington State.  Eastern and middle Washington are rather barren.)

I see all of the water, but where are the trees? Isn’t this the Evergreen State? (Pictured is the Columbia River in Washington State. Eastern and middle Washington are rather barren.)

 

Ah...here is where all of the trees went! (Pictured is Snoqualmie Falls in Washington State.)

Ah…here is where all of the trees went! (Pictured is Snoqualmie Falls in Washington State.  Thanks to Joe for holding Baby T…Baby T was so excited he almost fell into the falls [really!]!)

Baby T watches a ferry arriving at the dock in Seattle on the Pudget Sound (another close call for Baby T, too...he sure likes the water!).

Baby T watches a ferry arriving at the dock in Seattle on the Pudget Sound (another close call for Baby T, too…he sure likes the water!).

 

The Seattle skyline from the ferry as we begin our journey across the Sound to Bremerton.

The Seattle skyline from the ferry as we begin our journey across the Sound to Bremerton.  The sun DOES shine in Seattle!

After much fun in Washington, Baby T says goodbye as we fly back home to Colorado (flying past Mt. Rainier).

After much fun in Washington, Baby T says goodbye as we fly back home to Colorado (flying past Mt. Rainier).

I think Baby T enjoyed his trip, but is glad to be home.  A warning to future travelers who take Baby T with them…be sure to hold on tight…he likes to attempt to jump into any water he sees!

ITS:Always fun, never boring
Respectfully submitted,
Linda Petro

Categories: Tiger Tales | Tags: , , , , , , , | Leave a comment

Congratulations, Dave Armstrong!

Dave Armstrong’s collage, entitled “The Archive of Stories Left Untold,” has been selected to appear in the “Greater Than the Sum: National Collage Society Annual Juried  Exhibition”!

The Archive of Stories Left Untold - Dave Armstrong - 9-18-14

 

The piece will be on display from November 21, 2014 through January 24, 2015 at the Center for Visual Art, Metropolitan State University of Denver in Denver.

You can find out more about the National Collage Society here:  http://www.nationalcollage.com/index.html.

Thanks for sharing this great news with us, Dave, and congratulations!

ITS:Always fun, never boring
Respectfully submitted,
Linda Petro

Categories: General Fun | Tags: , , , , , , | Leave a comment

Kansas City, here she comes!

Mama T took time out to visit Kansas City, KS, in early September with Jim Schulz and Jim’s lovely significant other.  Jim was attending the 34th National Narrow Gauge Convention, a model railroad event where attendees bring their portable model railroad layouts for display and visit permanent railroad layouts in the area.  The event also has a contest room where many contest models are entered, and model railroad vendors and manufacturers sell their wares.

Jim was able to catch Mama T enjoying the sites:

Mama T enjoys the skyline view of Kansas City.

Mama T admires the skyline view of Kansas City.


Jim was also able to find a portable model train layout called “Sundance Central” (an Fn3 layout) that was perfectly sized for Mama T:

Mama T is not too sure about the odd-looking metal pieces on the ground in front of her.

Mama T is not too sure about the odd-looking metal pieces on the ground in front of her.

Mama T completely missed out on visiting the horses behind her.

Mama T completely missed out on lunch visiting with the horses behind her.

"Ah, a perfect place for a swim!"

“Ah, a perfect place for a swim!

How fun to see Mama T in an environment that was made for her (even though she was just a little out of place in the location!)!  Thanks, Jim, for taking good care of her and bringing back some great pictures!

ITS:Always fun, never boring
Respectfully submitted,
Linda Petro

Categories: Tiger Tales | Tags: , , , , | Leave a comment

You just never know…

…what kind of device someone will bring to a meeting any more:

????

????

Who knew loaves of bread were coming with USB ports nowadays?!

Thanks, Chad, for providing the picture!

ITS:Always fun, never boring
Respectfully submitted,
Linda Petro

Categories: General Fun | Tags: , | Leave a comment

August 21, 2014 Retreat

The ITS:Team got away from it all on August 21, gathering at Glen Eyrie for the annual retreat.  The day focused on creativity, ITS:’s values, and the Kolbe and Strengths Finders assessments everyone took prior to the retreat.  By all accounts, it was a successful day with many sharing stories, ideas, and insights into all things ITS:Team-related (and in some cases, non-ITS:Team-related).

Breakfast and conversation before the retreat begins.

Breakfast and conversation before the retreat begins.

Matt and Professor Jane Hilberry have a chat prior to the retreat.

Matt and Professor Jane Hilberry have a chat prior to the beginning of the retreat.

Brian welcomes the team to the retreat.

Brian welcomes the team to the retreat.

Professor Jane Hilberry discusses how metaphors can help us think creatively.

Professor Jane Hilberry discusses how metaphors can help us think creatively.

The goody table - let the metaphors begin!

The goody table – let the metaphors begin!

A picture is worth a thousand words, or at least a solution to a problem.

A picture is worth a thousand words, or at least a solution to a problem.

Choosing items for the metaphor exercise - choose wisely!

Choosing items for the metaphor exercise – choose wisely!

Gerald and David White picking out pictures for the next round in the creativity exercise.

Gerald and David White picking out pictures for the next round in the creativity exercise.

Weston shares his group's interpretation of how the picture provided a solution to a problem.

Weston shares his group’s interpretation of how the picture provided a solution to a problem.

The "Trust" breakout group - Andrew, Matt, Gerald, Don, and Vish.

The “Trust” breakout group – Andrew, Matt, Gerald, Don, and Vish.

Time for lunch!

Time for lunch!

Getting some fresh air and sustenance before the afternoon sessions begin.

Getting some fresh air and sustenance before the afternoon sessions begin.

The group pauses during the Glen Eyrie Castle Tour, taking in the beautiful surroundings.

The group pauses during the Glen Eyrie Castle Tour, taking in the beautiful surroundings.

Walking back to the Carriage House for the afternoon sessions.

Walking back to the Carriage House for the afternoon sessions.

It is hard to think about work in a beautiful environment like this.

It is hard to think about work in a beautiful environment like this.

Gordon Parry and Helen Kain from Authentic Impact present the assessment findings and teach the team how to interpret the results.

Gordon Parry and Helen Kain from Authentic Impact present the assessment findings and teach the team how to interpret the results.

There were many takeaways from the day: tools to help think creatively when solving problems, action items to help us live our values, and information about our individual and collective strengths, as well as how we like to take action and solve problems.  We plan to keep the momentum from the retreat going by continuing the discussion about the action items on our values, as well as learning more about our strengths and preferences in up-coming team meetings, so stay tuned!

Thanks, Chad, for the additional photos, and thanks to everyone for participating in a successful day!

ITS:Always fun, never boring
Respectfully submitted,
Linda Petro

Categories: Events | Tags: , , , , , , | Leave a comment

One more Office 365 conversion!

A few weeks ago, Facilities Services moved to Office 365 and Chad and David White were on hand to help see that the conversion was a success.

Everyone makes sure their mobile devices can still get email!

Everyone makes sure their mobile devices can still get email!

More gather to make sure they are connecting  properly to their email through their mobile devices.

More gather to make sure they are connecting properly to their email through their mobile devices.

Facilities is just one of many departments that has moved successfully to Office 365.  At this point more than 4800 mailboxes (including students) are in Office 365, leaving only several hundred remaining in on-campus mailboxes.  What a great job by Frontline Services and Enterprise Technology to get this conversion moving so quickly and effectively!

Thanks, Chad, for providing the photos!

ITS:Always fun, never boring
Respectfully submitted,
Linda Petro

Categories: General Fun | Tags: , , , , | Leave a comment

Spencer Center – Preparations for Occupancy!

David Ziemba has been hard at work making sure that the Spencer Center’s network installation is complete in preparation for the building’s occupancy next week.  Here he is, working hard, but still finding time to smile for the camera!

David Ziemba and the network installation in the Spencer Center.

David Ziemba and the network installation in the Spencer Center.

David has also been installing the wireless access points in Spencer.  Check out this video of him doing an actual installation:

David Ziemba installing a wireless AP in Spencer Center – 8-13-14

Great work, David…thanks for all you do!

Thanks, Vish, for providing the photo and video!

ITS:Always fun, never boring
Respectfully submitted,
Linda Petro

Categories: General Fun | Tags: , , , , | Leave a comment

CC Night at the Zoo

Tuesday, August 12, was CC night at the Cheyenne Mountain Zoo and our very own Jim Schulz took the opportunity to spend a little time “getting back to nature.”  If the video here is any indication, his night was “wildly” successful!

Video of Jim Schulz feeding giraffes at the CC night at the zoo – 8-12-14

Thanks so much, Jim, for sharing this great video!

ITS:Always fun, never boring
Respectfully submitted,
Linda Petro

Categories: General Fun | Tags: , , , | Leave a comment