Eze Software is seeking a Solutions Analyst to join Eze’s growing Solutions team in our Boston office. This team is responsible for providing and nurturing Eze’s industry leading relationship support to our clients who are among the top Hedge Funds around the world.
This role serves as the initial point of contact with clients for day-to-day inquiries related to our best-of-class global investment suite of software products. A Solutions Analyst acts as an escalation point for high-impact and/or high-urgency issues for peers and clients. In this role, experiences will include interacting with clients at varying levels including Portfolio Managers, Traders, and Compliance Officers and will gain a broad knowledge of the investment lifecycle and front/middle/back office activities, including an understanding of multiple asset classes and trading workflows. Eze prides itself on ensuring that our clients receive globally recognized client service and acknowledges that the employees of our Client Service Organization are at the heart of our success.
Serves as critical point of contact with clients for day-to-day inquiries
Assesses, troubleshoots, and tracks requests while providing real-time solutions
Works closely with our Client Success Managers, who ensure an overarching premier client service experience, through providing real-time updates and regular touch-points with clients
Creates and performs training to build internal knowledge on product and process
Acts as an escalation for client counterparties and internal teams for appropriate issue resolution
Responsible for leveraging and maintaining internal knowledge articles
Bachelor’s degree or 0-2 years of relevant experience in customer service and technology
Strong customer service skills demonstrated in excellent verbal and written communications.
Superior troubleshooting and analysis/resolution skills
Ability and experience to work effectively and directly with clients
Compensation includes a competitive base salary & excellent benefits.
Find out more and apply through SUCCESS, Job ID: 20192.